Customer service is the new marketing.
- Derek Sivers, Founder CD Baby
Don't find fault. Find a remedy.
- Henry Ford
If you just communicate, you can get by. But if you communicate skillfully, you can work miracles.
- Jim Rohn
Welcome to the Desksupport Center!
This Support Ticket Tracking System is easy to learn, easy to setup and easy to use – no expensive training courses or consultants!To get started you'll need to enter your name, email address and organization. Your database will be created and your password emailed to you (you can change it right away). You'll be ready to start tracking tickets in a matter of moments.
Users are divided into two groups – Field Users and Desksupport Users. From the Desksupport Users you can choose which is privileged to assign tickets to other members of the team. To add a user, click USERS. To create a ticket, click CREATE A TICKET. To create a report, click CREATE A REPORT. You can create broadcast messages that will appear on the home screens of the Desksupport Users, the Field Users, or both.
Notes are easily added to tickets and can be reviewed, and a click on an icon makes viewable the uploaded supporting images. Email notices are sent automatically to keep information flowing. You can create reports on the fly to give you the information you need right now, right now!
This product is intended for an organization that needs to track tickets now, without giong through a lengthy setup process and without spending a bunch of money. Use it for free for thirty days, and then for only $12.50/month going forward. Give Desksupport Center a try - you have nothing to loose and a great way to help your business run more smoothly to gain!
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